Help Areas
Long Tail Products Help
Bryan October 15, 2012 • Frequently Asked Questions
Depending on what service you selected for shipping, delivery times vary greatly for international orders.
- US Postal First Class International - 3-4 weeks, 1-2 weeks for Canada
- US Postal Priority - 1-2 weeks
- UPS Canada Standard - 1-2 weeks
- UPS - 3-7 business days
Bryan October 15, 2012 • Frequently Asked Questions
Here is an easy way to determine if you need a 3.5mm adapter or 2.5mm adapter:
- A 3.5mm plug is the size of a standard headphone plug.
- 2.5mm plugs are noticeably smaller than a standard headphone plug. 2.5mm is used on many home phones that have a headset jack, some office phones, and the Xbox 360 controller headset jack.
Bryan August 15, 2011 • Frequently Asked Questions
Here are some helpful links about headset adapters:
- Our very own Headset Buddy Compatibility List for those of you who aren't sure what you are looking for.
- A good explanation of different types of Headset Jacks
- Wikipedia explanation for different TRS Connectors.
- Apple discussion forum explaining why you can't use a PC headset (or similar) with a Mac.
- MacBook compatabilities - http://forums.macrumors.com/archive/index.php/t-437418.html
Bryan February 28, 2010 • Frequently Asked Questions
If the product is defective, we'll be happy to replace it. Before we send you a replacement, please try these few quick steps to make sure it is the adapter that is the problem:
- Make sure the male plugs are all the way into both your phone, Xbox, or PC and your headset. Sometimes a cell phone case may get in the way of the jack fully connecting, so try it without a case if you have one.
- Try switching your headset and mic lines. Pink should be for the headset microphone and green for the headset audio.
- Test the adapter on a different phone that has a similar jack.
- Sometimes when you plug a headset into a smartphone, the phone will mute the microphone. Check to make sure the mic isn't muted by the phone.
- If you are using a Headset Buddy with a smartphone, try resetting the phone.
- Sometimes headsets have a volume knob. Turn it up and test the headset on another decice such as your computer or other phone, then try again with the adapter.
- If you ordered a product with the RJ9 plug on the male end, then you may have the wrong Headset Buddy model. We have a generic RJ9 adapter 01-PC35-RJ9 that works with older phones, 01-PC35-RJ9A that work with most phones such as VOIP, Nortel, Aastra, etc., and 01-PC35-RJ9Cisco that works with phones with Cisco IP based technology. We will gladly exchange the adapter for you if you have the wrong one.
- If you ordered a RJ9 or RJ9 Cisco adapter, you may have to change your phone's settings to get the headset working properly. Please check your phone's user manual to see if there is a way to modify the audio or microphone sensitivity.
- Some products such as 01-PH25-RJ9A, 01-PH25-RJ9Cisco, and 01-PH35-RJ9A work significantly better when combined with an amplifier. This is due to the different electronics in the headset and the phone. If you are unhappy with the microphone volume please contact us for a return.
If these steps don't work, we offer a 1 year limited warranty against defect on all our products. Contact Us for a replacement and we will ship a replacement along with a prepaid return label.
For returns or exchanges, our address is:
Long Tail Products
Attn: Returns
3005 South Lamar, Suite D109-146
Austin, TX 78704
USA
IMPORTANT: Please include a copy of your receipt, reason for the return, your ticket number (if applicable), and whether you want a replacement or refund.