I ordered the wrong adapter, what do I do?

If you ordered the wrong item, simply return your Headset Buddy to the address below within 30 days of purchase and once we receive it we will issue a full refund minus S&H. 

If you ordered a product with the RJ9 plug on the male end and it isn't working, then you may have the wrong Headset Buddy model. We have a 01-PC35-RJ9A that works with most phones such as VOIP, Nortel, Aastra, etc., and a 01-PC35-RJ9Cisco that works with phones with Cisco IP based technology. We will gladly exchange the adapter for you if you have the wrong one.

Our mailing address is:

Long Tail Products 
Attn: Returns 
1210 Cottonwood Creek Trail
Cedar Park, TX 78613

IMPORTANT: Please include a copy of your receipt, reason for the return, your ticket number (if applicable), and whether you want a replacement or refund.

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