If you ordered the wrong item, simply return your Headset Buddy to the address below within 30 days of purchase and once we receive it we will issue a full refund minus S&H.
If you ordered a product with the RJ9 plug on the male end and it isn't working, then you may have the wrong Headset Buddy model. We have a 01-PC35-RJ9A that works with most phones such as VOIP, Nortel, Aastra, etc., and a 01-PC35-RJ9Cisco that works with phones with Cisco IP based technology. We will gladly exchange the adapter for you if you have the wrong one.
Our mailing address is:
Long Tail Products
1210 Cottonwood Creek Trail
Cedar Park, TX 78613
IMPORTANT: Please include a copy of your receipt, reason for the return, your ticket number (if applicable), and whether you want a replacement or refund.