Problems with a ClearMic?

Our Headset Buddy ClearMics help those who work in loud spaces - like coffee shops, call centers, airports, and most recently, people working from home! 

The Clear Mics we offer are:
CM3504 - for Bose QC35
CM2502 - for Bose QC25
CM1502 - for Bose QC15
CM3511 - for Dre Beats, Sony, and other noise cancelling headphones with a 3.5mm jack

Here are some FAQ about our Clear Mics to help you out! 

Why can't I hear myself through the Bose QC35 headphones with my CM3504?
Our CM3504 is designed with technology to reduce the amount of background sound that the microphone picks up. Because often the ClearMic is used in loud environments, we designed the microphone to not give the user feedback through the headphones (so you can't hear yourself talking), otherwise the noise picked up by the microphone could be distracting.

If you have an unrelated issue, that the other person cannot hear you, please see this ClearMic help article

The volume switch toggle fell apart when I used it, what are my options?
This issue is most common on our CM3511 and old designs of our ClearMics.  If we are out of stock in this item, we will happily refund you. We are currently re-designing this for better quality and can add you to our notification list when this new product, CM3512, is available. We are very sorry for the trouble and are working to make all of our products better. Please contact us at help@longtailproducts.com for returns and refunds! 

My CM3504 isn't working with my Mac, can you help me?
Recently we have noticed our CM3504 is having compatibility issues with Macs 2017 and newer. Suggestions we have is using the different ports (USB and USB-C). Before returning the product for being defective, we would appreciate you testing the CM3504 on your phone or other device to test if the product is only not working on the Mac. When the product works on a different device but not the Mac, we would appreciate you reaching out and letting us know, please include year and OS of your Mac. Please note: Our products have the best success with generic adapters. 

There is a lot of background noise still being picked up by my CM3504, what's going on?
On occasion the product arrives with the mic facing the wrong direction. Please remove the foam and insure that the "bulge" is facing towards your mouth. When this is facing the correct direction, the product may be defective, please return the item and we will send a replacement or issue you a refund! 

The CM3504 mic won't stop moving around, what can I do?
We understand that this is an issue and are redesigning this so that it stays in place. If the moving is a problem, we will happily refund you and add you to our notification list for our redesign! In the meantime, we suggest keeping your head still :)

Good to know:
We are re-designing our CM3504, which will be renamed CM3505 and our CM3511, renames CM3512.
New features include; higher quality, stable mic, ability to hear yourself through headphones, volume switch in more convenient location. 

 

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