Frequently Asked Questions

Solutions, frequently asked questions and known issues. If you can't find your answer here please email us. (/requests/anonymous/new)

• ★ Do I need a 2.5mm or 3.5mm adapter?
• ★ Helpful links
• ★ I can't hear any sound or the other person can't hear me. What do I do?
• ★ I want to return the item I ordered, what do I do?
• ★ International Orders: How long does international shipping take?
• ★ Problems with a ClearMic?
• ★ What is line level audio? And how's it different from mic level audio?
• ★ What's the difference between Mic-Lines?
• ★ Where is my order?? Shipping Delays explained.
• Apple Pay on the Web
• Authorized Retailers
• Do you offer bulk discounts or wholesale pricing?
• Do your adapters work with my USB headset?
• Does the Phone Headset to PC Adapter (01-PH25-PC35) work with Mac computers?
• How do I make a purchase as a tax-exempt organization?
• I don't see the Headset Buddy I need on your site, can I suggest new models?
• I live in the EU and need a copy of my invoice
• I ordered the wrong adapter, what do I do?
• I see two items on your site that have similar descriptions and images, are they different?
• I was sent the incorrect product, what do I do?
• International Duties and Taxes
• International Orders: Do you ship internationally and how do I track my international package?
• International Orders: How much does shipping cost?
• My Headset Buddy Adapter isn't working with my Aastra or Avaya Phone.
• My Headset Buddy is not working with Xbox 360, what do I do?
• Online Order Problems
• RJ9x Configuration
• Smartphone Headset Standards: Apple iPhone, AHJ (CTIA), & OMTP
• There are missing items in my order!
• What adapters work with my PC headset and Aastra phone?